• Address: 2990 Technology Dr,
    Rochester Hills, MI 48309
    AS9100D & ISO 9001:2015 | CAGE:06197

  • Call Us: (877) 740-2671
    sales@askmonroe.com


Quality

Monroe is committed to customer satisfaction, we strive for Continuous Improvement in our products and our people.

Monroe is AS9100D & ISO 9001:2015 certified and has a diverse customer base of manufacturers, distributors and catalog-houses across several vertical markets including aerospace/defense, automotive, medical, transportation and many more.

We are commited to improve and meet or exceed our customers' expectations. In order to meet this commitment, all employees strive to fully meet our customers’ expectations and to continually improve the quality and delivery of our products. See below on ways we strive to make this commitment:

Quality Policy

Our Quality Policy is understood and implemented at all levels of our organization encompassing the quality of our product and the quality of our service.

Customer Purchase Order Review

Procedures are in place to review all customer orders and contracts to assure our customers' requirements will be met.

Document and Data Control

All documents pertaining to methods and procedures used by us are controlled and updated to ensure that only current revision documents are utilized.

Purchasing

Purchasing procedures have been established to assure that we purchase only from approved vendors.

Process Controls

Process control documents work instructions defining all methods to control quality of our product and service.

Inspection and Testing

Inspection and testing procedures establish methods to insure all incoming product is inspected to ensure conformance to prints prior to storage or being released. Statistical techniques are used to verify acceptability of products.

Control of Inspection and Measuring Equipment

Monroe Hinge has established methods for the control and calibration of all inspection, measuring and test equipment.

Inspection Status

Procedures are established outlining the inspection of all products throughout all processes and records are maintained identifying the status of products from receiving through storage to delivery.

Corrective and Preventive

Corrective and preventive action procedures outline measures to eliminate causes of actual or potential non-conformities. Procedures are outlined determining the corrective action required to eliminate the cause of a non-conformity.

Handling, Packaging and Delivery Procedures

Procedures have been established defining methods used for product handling, storage, packaging, preservation and delivery of products.

Training

Training records are kept on all employees to assure complete and ongoing training.

Internal Quality Audits

Internal Quality Audits are continuously performed to verify that quality activities and related results comply with planned procedures and to determine the effectiveness of Monroe Hinge Quality Systems.

Values Provider

Engineering Support

Over 150 years of combined knowledge for our customers

Material Solutions

A full complement of aluminum, steel, stainless steel and more

Customer Service

We are well known for our superior Customer Service

Quality Assurance

We are ISO 9001:2015 certified and have a customer base in many diverse industries

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